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Media Village Questionnaire
Customer Feedback Survey
Thank you for following the link to participate in our voluntary feedback survey. This survey is quick, easy, and discretionary. If for any reason you wish to withdraw from this survey you are free to do so and you are not obliged to answer all questions. We truly value all your custom and any feedback you can provide to help improve our service would be greatly appreciated.
Consent
(Required)
Please confirm you consent to undertake this survey*
Your details
Name
First
Last
Company name
Email
Phone
The enquiry process
Every single enquiry matters to us. Media Village are committed to handling your enquiries with the efficiency and proactiveness they deserve. To help us maintain this standard, let us know about your experience below.
How do you feel about the speed at which your enquiries are handled?
Excellent
Good
OK
Unhappy
Very unhappy
N/A
If you would like to elaborate further, please add your comments to this box
How do you feel about the level of communication your account manager provides?
Excellent
Good
OK
Unhappy
Very unhappy
N/A
If you would like to elaborate further, please add your comments to this box
Communication with our Team
At Media Village, customer service is at the forefront of everything we do. Our team is committed to delivering the best standard of service possible. To help us maintain this, we would appreciate any and all feedback about your journey with us.
How do you feel about the advice your account manager provides?
Excellent
Good
OK
Unhappy
Very unhappy
N/A
If you would like to elaborate further, please add your comments to this box
How do you feel about the level of communication by the MV team when progressing your order?
Excellent
Good
OK
Unhappy
Very unhappy
N/A
If you would like to elaborate further, please add your comments to this box
The Quality of Our Work
At Media Village, we take pride in the work we do. From start to finish, our work draws upon years of expertise and passion for our craft, allowing us to deliver end products tailored just for you. To help us in our ongoing commitment to quality assurance, we’d love to hear anything and everything about your experience with us.
How do you rate the quality of our creative?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
N/A
If you would like to elaborate further, please add your comments to this box
How do you feel about the range offered on our creative?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
N/A
If you would like to elaborate further, please add your comments to this box
How do you feel about the quality of work we deliver?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
N/A
If you would like to elaborate further, please add your comments to this box
One Last Section
How do you feel about our ability to problem-solve?
Extremely happy
Happy
Average
Unhappy
Extremely disappointed
N/A
If you would like to elaborate further, please add your comments to this box
Overall how would you rate the service provided by Media Village?
Extremely happy
Happy
Average
Unhappy
Extremely disappointed
N/A
If you would like to elaborate further, please add your comments to this box
Finally, is there anything you would like to see changed within the Media Village to better serve your account?
If any individual has stood out in their service or quality levels, please feel free to mention them here
Would you like to arrange a meeting or phone call to discuss your feedback?
No
Yes
